Returns

Our policy is valid for 15 days. If 15 days have gone by since your payment, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)

Refunds are applicable only when multiple attempts were made to pay the fees and in no case was the fee receipt issued/generated.

Steps to be followed for Refund

Get in touch with your respective school fees in-charge. The accountant will check over the fees status on the system and issue the payment receipt (if applicable).In case the accountant fails to provide a proper fees receipt, they will initiate the process of refund.

Refunds once approved are credited automatically to the original source account within 10 working days

Missed Refund(applicable post 10 working days of refund initialisation)

For Mobile Wallet/Card: If the refund amount is not credited to the source account, kindly check with the concerned source bank/account.

For Credit Card Payment: contact your credit card company, it may take some time before your refund is officially posted.

For Net-banking: contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please write to us on contact@schoolmitra.com with below mentioned details or get in touch with your school fees department.

• School Name
• Student Name
• Class – Section
• Admission Number
• Screenshot of the transaction done